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Plans, credits & billing

What "This workspace is locked" means

Why a workspace locks, what stays intact while it's locked, and who can reopen it.

Written By Arnoe

Last updated About 1 month ago

When this happens

A workspace locks when its billing has lapsed: a failed renewal past the end of the paid period, a cancelled subscription past the end of its paid period, or a workspace with no members left in it.

What is not affected

Nothing is deleted. The property library and the credit balance are untouched while the workspace is locked. The lock is about access, not about loss.

Who can fix it

An Admin or a Billing-role member sees a button on the lock screen to resubscribe. A Member sees the same message with no button, and needs to ask an Admin or Billing member to act.

What happens after

Resubscribing reopens the workspace exactly as it was. Reports, documents and the price map are all back the moment payment succeeds.

Next: resubscribe at findproperly.co.za/billing.