When a credit comes back automatically

The rule

You only spend a credit for a report you actually get. Search an address and it comes back not found, ambiguous, or failed, and nothing is taken from your balance — the credit is returned automatically, the moment the search resolves.

Not found, ambiguous, failed

• Not found — the deeds office has no record at that address.

• Ambiguous — more than one property could match, so you’re asked to pick.

• Failed — the search itself broke before it could return anything.

None of these three costs you a report.

Pending is different

A search still in progress holds one credit while WinDeed works on it. That’s not a charge — it’s a hold, released back to you the instant the search lands as one of the outcomes above, or handed over as a finished report if it succeeds.

Why it works this way

A report is fetched live from the deeds office at the moment you buy it. WinDeed only bills us when a report actually resolves, so anything else genuinely costs your workspace nothing, and the credit says so.

Next: see your workspace’s balance at findproperly.co.za/billing.